Working with the Sally Salon Services (Sally) HR Team, Management Futures has delivered customised 2-day Coaching Skills Programmes designed to ensure a consistent coaching leadership style across the company’s UK team.
Sally Salon Services are a global company, grown from one small store in 1964 in New Orleans into the world’s largest distributor of professional hair and beauty products.
Today they have over 4,000 stores worldwide including 260 stores in the UK and ROI and employ 16,500 people globally.
A coaching approach was seen as essential in promoting overall staff engagement and increasing performance in a consistent way across the organisation.
Our 2-day Coaching Skills Programmes were attended by leaders from HR and Operations - some with significant experience of coaching and others that were relatively new to it.
The Management Futures team benchmarked participants' coaching skills on telephone calls. This exercise informed the programme design and lead to four distinct parts:
- Refresh core skills with emphasis on questioning and goal-setting
- Build skills to enable leaders to work with new tools and techniques
- How to apply a coaching approach in store and with local teams to boost engagement
- Defining and developing a coaching leadership style at Sally