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A Language of Management

 

Rob Marshall introduces Management Futures consultant Matt Driver

Matt Driver loves languages. His dad bought him an old French grammar book early on and he has never looked back. "It's embarrassing really, but I loved that book, and it always meant that I was top of the class in French when I was at school."

Yet of Matt's top three languages, French comes second to Russian, with Italian third. He speaks them and reads them. "Margaret, my wife, says that my whole body language changes when I switch from one language to another – the French look and use of hands... the harder, less effusive Russian diction and flowing Italiano..."

Matt lives in St. Albans but works all over the country. When not coaching he enjoys playing the guitar and travelling to new places. He constantly explores new languages and finds this love of languages an enormous advantage in his consultancy work with Management Futures – particularly when coaching.

The language of management, he finds, is something else! "People are a lot more than what they say. You can read so much from their body language. Is it still, stiff, floppy, animated? And many managers seek refuge in soft, broad, vague terms (maybe I am doing it now?) – which may well mean very little. In other words, words themselves can be quite self-limiting." He adds, "There is a whole missing link in language. Something crucial which can't be wholly captured in words or gamma - the ultimate reality or truth behind what is being said."

When pushed, Matt, who previously worked for the BBC and now serves a wide range of clients on behalf of Management Futures, talks about the language of common sense, "If you offer someone an idea they will often say – 'Well yes, it's just common sense I suppose' – but common sense is not that common. Common sense in management must be striven for. It's there inside a person and to see it emerging in a manager means that this person is confronting himself or herself with reality – is beginning to see a clear way ahead."

Matt is comfortable with the word 'philosophy' but counts other practical terms more useful, those he places highest up his management coaching vocabulary being:

  • Questing belief
  • Potential
  • Authenticity

In coaching terms these are keywords. Matt accords them so much significance that he would need more space than Futures permits to do them justice. For now, reflect on them. And see.

"Everyone involved in coaching comes to that role with a particular experience and background which channels the spirit already in them. Languages have certainly played a part in my understanding of communication between people in the workplace.

"Its not only in another country where you might feel that speaking the right words, using the right expressions, can help you", says Matt.

To find out if Matt speaks your language, contact Alan Rogers at Management Futures on 020 7242 4030.